The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include customer rights to a repair, replacement or refund. Our business operates within terms of the consumer guarantee. We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repairable in a reasonable time you can choose a refund or replacement.
The Aussie Berkey Shop provides the following warranties (replace or repair):
12 months on all products including spare parts
2 year prorated warranty on Black Berkey® Purification Elements
Please contact us if you believe your product might require warranty service. If it appears that you need warranty service, we will replace or repair a product or part which has defective materials or workmanship only. Aussie Berkey Shop shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. Aussie Berkey Shop shall not be responsible for any damage or loss other than for the product purchased. It is the customers responsibility to prevent misuse of the product/s and/or system/s and to replace parts when, due to the natural course of wear and tear, they must be replaced. No warranty will apply to products/units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to Aussie Berkey Shop or an authorised service dealer at customer's expense.
The Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. Please see the below table. For example, if you have used the filters for 12-18 months, 50% of the guarantee still applies and so you can get a replacement set for 50% of the normal cost. It is recommended that customers inspect and test their Berkey® products upon receipt and prior to placing them into storage. This will ensure that the items are performing as designed within the warranty period.
Black Berkey® Purification Element 2 year Prorated Warranty:
Percentage (%) of Replacement Cost
Please note that all warranties begin from date of purchase.
Aussie Berkey Shop Returns Policy
We operate within the above and offer an additional refund policy which lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any consumable items that have been used (eg filter & fluoride elements, etc) will not be refunded.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should email firstname.lastname@example.org for further information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.